Shipping Policy

Learn about our shipping methods, delivery times, and policies

Effective Date: 21/9/2025

Prenora ships phone cases and accessories to customers across the United States.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or U.S. holidays are processed on the next business day.

Shipping Methods and Delivery Times

Standard Shipping (U.S.): 7–14business days.
Expedited Shipping (U.S.): 2–4 business days (additional fees apply).
Shipping times are estimates and may vary due to weather, carrier delays, or unforeseen events.

Order Tracking

When your order ships, you will receive an email with a tracking number to monitor delivery progress.

Lost or Delayed Shipments

If a package is lost or significantly delayed, contact support@prenora.shop with your order number. We will work with the carrier to resolve the issue.

Prenora

Email: support@prenora.shop

Phone: +1 (636) 338-1691

Address: 1219 SW 11th Ave, Amarillo, TX 79101, USA